I just want to share “My socks story” to each and everyone of you. Please excuse me if this blog caught you while eating, since my story is about socks. Don’t worry it’s not as gross as you think.
My story is about the time when I was rushing on my way to work, and I forgot to bring a pair of socks. I believe it was raining that time and I’m wearing shorts and slippers (so you already know the reason why I forgot, right?). Yup, I’m forgetful sometimes.
So I looked around to find a store that’s selling black socks (our uniform standard). I found one store named “Quinquilharai On Tak.” What is the meaning of that store? Well I don’t have any idea, even the pronunciation gives me a headache (just kidding).
Please let me continue… I went inside and I found what I’m looking for. Then I went to the cashier to pay for it, it’s just besides me since the store is not so big. After that I gave the socks to the cashier.
Just want to pause before I describe the scenario.
Given the store is not that big. The expectation of service might be lesser compare to the branded store or malls around the corner. The scenario I’m expecting with the transaction is like this (see below bullet points).
- Cashier will get my socks
- Check the price
- Tell me the total amount
- I will give my payment
- She will put the socks in a plastic bag
- Give me the socks & my change if I have one.
- The end of the transaction
The scenario above is very common & basic. Can be considered as minimum standard.
However, the cashier that time did something remarkable.
(Honestly I really don’t expect it from her that time, but she did it anyway).
What the “Sales Lady” did is, when I handover to her the 2 pair of socks. She took out the socks outside the packaging. And check the socks one by one if all the design are the same. She even checked the line in between the socks if they were identical.
When she was done, she returned the socks to its original packaging, I gave my payment, then she gave my socks and my change.
I was really amazed and thanked her for her kindness and for her great customer service.
You know what, every time I had a chance to buy a pair of black socks. I will always choose “Quinquilharai On Tak” store. Because of the great moment I experienced on that one rainy day.
I’ve been in a customer service environment for more than a decade. And what I realized here is, “You dont need always to do a glamorous promotion, big sales day or giving eye-popping freebies to increase the sales. All of It can work in any given time.
However, for me we just need to start in simple things; by simply showing some care. That every customer will feel that your not just wanting their money, but your really wanted to serve them instead. This simple step will solve all the cost cutting issue, since no budget is necessary to do this. All we need is a willingness to do it.
Just a few steps, small single details, as simple as warm sincere smile to your guest or customer will make a big difference. There’s a lot of store, malls, hotel and resort, and restaurants around us. But you know what, what can make a difference is the “service.”
“Because, people will not usually remember the food that they eat, the facilities that they used, or the product that they bought. But people will always remember the time and moment they spent with others.” – #gv
Serve wholeheartedly, as if you were serving the Lord, not people.
Question: What is so far the best customer service you ever experienced in your lifetime? Please share your thoughts and comments below.